Step 5: Support
Get in Touch
We are a South African team. We respond to all enquiries within 2 business days, Monday to Friday.
General Enquiries
Questions about products, education content, or the website.
Order Support
Shipping, tracking, returns and order issues.
Wholesale & Trade
Bulk orders and trade account applications.
Research Guidance
Questions about compounds, protocols and scientific context.
Contact Information
Response Time
Within 2 business days
Monday to Friday, South African time
Location
South Africa
Registered South African business
Important Notice
PeptideIQ SA does not provide medical advice, dosing instructions, or peptide administration protocols via any channel. Questions of this nature cannot be answered and will not receive a response. Please refer to our Medical Disclaimer and School of Peptide for educational content.
Send a Message
We will get back to you within 2 business days.
Quick Answers
How long does shipping take?
Standard delivery is typically 2–5 business days to major centres. We will email you a tracking number once your order ships.
What is your returns policy?
We offer returns on unopened, uncompromised products within 14 days of receipt. Contact us with your order number to initiate a return.
Do you ship outside South Africa?
Currently we ship within South Africa only. International shipping is being considered for the future.
Do you offer wholesale or trade accounts?
Yes. Select "Wholesale or trade enquiry" in the contact form above and provide your business details. We will be in touch within 2 business days.
Do you provide dosing or protocol advice?
No. PeptideIQ SA is not a medical service. We do not provide dosing instructions or administration protocols under any circumstances.
Can I enquire about a bundle deal?
Yes. Select "Bundle deal enquiry" in the form above and tell us your goal. We will put together a personalised bundle recommendation for you.